Terms

1. General

  1. These Conditions of Sale are for business customers only.
  2. We do business only under these Conditions of Sale.
  3. Goods are subject to availability and may vary from those advertised.
  4. You must decide before ordering if the goods are suitable for your needs.
  5. Please note that we reserve the right to cancel or refuse orders for items shown on our website with an incorrect price or with any other incorrect information. No contract is made with you until we have dispatched your order.

2. Prices and Payment

  1. Our advertised prices do not include VAT and delivery. The price of the goods may be changed from the one advertised. Please confirm the price before you order.
  2. We accept payment by bank transfer, cheque, credit or debit card. Credit card and debit card payments are taken at the point of customer order not on dispatch of goods.
  3. Goods bought on credit must be paid for by 30 days from our invoice date. We may share customer credit history information with relevant credit agencies.
  4. We remain owners of the goods you purchase until you have paid for all of them in full. We can retrieve and resell them if they are not paid for. This applies to all goods we supply to you and to any money owing in respect of any transaction with you.
  5. Under the Late Payment of Commercial Debts Regulations 2002 we can exercise our statutory right to charge interest and an administration charge on all invoices overdue.

3. Delivery

  1. We charge for all deliveries. Standard delivery is to suitable ground floor reception or stores areas. Please notify us in advance if you have any special delivery requirements – there will be an additional charge.
  2. If the goods do not arrive or are incomplete, the wrong goods or are damaged when you open them, you must tell our Customer Services Department within 5 days of receipt or expected delivery.
  3. After delivery you are responsible for protecting the goods against loss or damage.

4. Cancellation

  1. You cannot cancel a submitted order after the goods have been dispatched, unless this is agreed in writing by our authorised representative.

5. Returns

  1. All our goods are sold to you with the benefit of the manufacturer’s warranty. We will accept returns of faulty goods notified to us within 14 days of delivery, subject to the terms of the manufacturer’s warranty. Some manufacturers operate a day one return to manufacturer policy -our Customer Services Department will advise you on this.
  2. If faulty goods are to be returned to us you must obtain an RMA (Returned Merchandise Authorisation) from our Customer Services department. The RMA will be valid for 30 days. Goods must be returned to us in their original packaging together with all contents. We cannot accept unauthorised returns which do not have an RMA.
  3. If you change your mind we may take goods back at our discretion if they are unopened, unused and in perfect condition. There will be a handling charge of 15% of the purchase price.  Please contact our Customer Services department.
  4. Cost of delivery to us is the customers responsibility.
  5. Please note that because of the nature of our products we do not accept returns of opened items unless faulty.

6. Warranty and liability

  1. You get the benefit of the manufacturer’s warranty in respect of all the goods we sell. Please note that we do not provide any warranties ourselves in respect of the goods and we exclude any warranties express or implied by statute, common law or of any other kind.
  2. We are resellers to business customers and as permitted under the Unfair Contract Terms Act 1977 we exclude liability for claims regarding the quality or fitness for purpose of goods or otherwise which consumers can make under the Sale of Goods Act 1979. We are liable for death or personal injury caused by our negligence. We do not accept any liability for indirect or consequential losses or loss of profits.

7. Clearance Stock

  1. A Clearance/2nd user product is deemed to be a product which is offered by the Company on any of its websites at a discounted price compared to its original cost where such products have been previously used or opened, have items missing or have damaged packaging. Details of the status of such products are to be found on the relevant website. The Company makes no warranty in relation to the accuracy of the status of the relevant Clearance/2nd user product as set out in the description. Such products are sold on an‘as is’ basis with no warranty or guarantee given by the Company other than the remaining manufacturer’s warranty (if applicable).